Wi-Fi Connected but No Internet on Android? How to Fix It

A troubleshooting guide for fixing your Internet connection on Android devices when Wi-Fi is working.

Wi-Fi Connected But No Internet on Android TechReviewer

Last Updated: September 10, 2021

Written by Brandon Jones

If these troubleshooting tips don't solve your Internet connection problems, you'll likely want to check out these related articles:

Check for Internet Outages in Your Area

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Search Google for "Outage Map" along with the name of your internet service provider, such as Xfinity, CenturyLink, Verizon, or Spectrum.

Move Closer to Your Router

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Wi-Fi has a limited signal distance.

Reducing the distance between your phone and the router might help with the connection.

Even if the Wi-Fi is connected, low signal strength may reduce the bandwidth to appear as though it is not working.

Check Router Connection

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Make sure that your modem is connected to your router and in the correct slot.

Also, verify that both your router and modem are turned on.

Restart Your Router and Modem

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Start by unplugging your router and modem for 30 seconds.

Plug in the modem and wait for one minute.

Plug in the router.

Wait a few minutes then recheck your connection.

Restart Your Phone

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Press and hold the physical Power button on your phone until you see a menu appear.

Press Restart.

Turn Off Mobile Data

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Your device can appear to be using Wi-Fi while actually using Mobile Data.

To ensure that it's using Wi-Fi, you can disable your Mobile Data. Don't forget to enable Mobile Data again when you need it.

First, Go to the Android Settings app by swiping down with two fingers from the top of the screen, then tap the gear/settings icon on the right side of the screen.

Tap Network & internet.

Tap Mobile network.

Look for Mobile data, then tap the toggle button next to it in the disabled position.

For Samsung phones, you will need to navigate from the settings screen to Connections -> Data usage -> Mobile data then toggle the switch.

Turn Wi-Fi Off and On Again

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Go to the Android Settings app by swiping down with two fingers from the top of the screen, then tap the gear/settings icon on the right side of the screen.

Tap Network & internet or for Samsung phones, tap Connections.

Look for Wi-Fi, then tap the toggle button next to it to turn off Wi-Fi, then tap it again to turn it back on.

Update Your Phone

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Make sure to keep your phone up to date. This will ensure that you have the latest fixes for some issues.

Go to the Android Settings app by swiping down with two fingers from the top of the screen, then tap the gear/settings icon on the right side of the screen.

Once you're in the settings screen, scroll down and tap System then Advanced, then System Update.

Tap Check for updates then Download/Install if any new updates are found.

Before installing updates, make sure that you have more than 50% battery or connect your device to a charger.

For Samsung phones, you will need to navigate from the settings screen to Software update -> Check for system updates, Download and install, or Download now.

Forget Wi-Fi Then Reconnect

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Go to the Android Settings app by swiping down with two fingers from the top of the screen, then tap the gear/settings icon on the right side of the screen.

Tap Network & internet or for Samsung phones, tap Connections.

Tap Wi-Fi.

Tap the settings/gear icon beside the network you're connected to.

Make sure that you know the password for your network before continuing to the next step.

Tap Forget.

Now tap on the network you were connected to before and enter the password to connect.

Reset Network Settings

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Go to the Android Settings app by swiping down with two fingers from the top of the screen, then tap the gear/settings icon on the right side of the screen.

Once you're in the settings screen, scroll down and tap System then Advanced, then Reset options.

Tap Reset Wi-Fi, mobile & Bluetooth.

Uncheck "Erase downloaded SIMs" if that option shows, then finally tap Reset Settings. If prompted, enter your password, PIN, or pattern to continue, then try again.

For Samsung phones, you will need to navigate from the settings screen to General management -> Reset -> Reset Network Settings.

This will reset your Network Settings, including your Wi-Fi, mobile data, and Bluetooth settings.

Buy a New Router or Modem

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Routers and modems can get outdated, stop working, or become incompatible with new devices. One solution is to buy a new one.

If you're currently renting one from your Internet Service Provider, you can usually ask for a replacement.

With that said, having a router and modem of your own is usually best and allows for more flexibility, lower bills, and better privacy.

Additional Troubleshooting

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If these troubleshooting tips don't solve your Internet connection problems, you'll likely want to check out these related articles: